Privacy Statement

ITS principles of privacy on the Internet

Thank you for visiting our website and for your interest in our products and services. Throughout this statement – when we write ITS, we, or us, we are referring to ITS – Industrial Turbine Services GmbH, Steyrermühl, including its subsidiaries and other affiliates. We would like to provide the best experience for you. We want to learn from our customers and business partners to provide you with individual products and services as needed. We assure you that we take the protection of your data seriously. In this statement, we explain to you who is responsible for your data, what information we collect about you and why, what we do with that information, how long we store your data, and how we handle the collected information.

We comply with the legal provisions of the Austrian Telecommunications Act (TKG) and the Federal Act concerning the Protection of Personal Data (Datenschutz-Anpassungsgesetz 2018) and the regulation 2016/679 of the European Parliament (General Data Protection Regulation).

Feel free to visit our website if you would like to save and print our privacy statement.

Controller of Personal Information

The controller in compliance with the General Data Protection Regulation is:

ITS - Industrial Turbine Services GmbH - Austria
Fabriksplatz 1, 4662 Laakirchen, Austria

Our customer service agent is available weekdays from 8 am to 5 pm and can be contacted via telephone: 0043 7613 44974 - 0 or email: Feel free to use the contact form on our website 24/7.

Collection, Processing and Storage of Personal Data

What information does ITS collect about me?

When you visit our website, contact us, or use our services, we collect information relating to identified or identifiable natural people. This data is referred to as “Personal Data”. We also collect “Non-Personal Data”, this kind of information is stored in a manner that cannot be linked back to you (e.g. by anonymization).

How does ITS use this information?

We use your data for contractual purposes only. We use your data to answer your questions and requests. We block your data for further usage when we have completed your order or have gotten your claim for deletion. We will erase it after the expiry of the legal, fiscal, and commercial regulations. Providing you did not explicitly agree to the further use of your data. We have the legal obligation to store your data for 10 years for all purchased products manufactured by ITS. Data related to purchased products and accessories not manufactured by ITS are stored for 7 years. They will be erased after the expiry of the legal, fiscal, and commercial regulations – Providing you did not explicitly agree to the further use of your data. Data related to service procedures and retrofits are stored 30 years to support you in case of hidden defects.

We reserve the right to use your data within the legal framework. You will be informed about any use of your data within these conditions of use.

We use your data also to tailor offers and service procedures for you.

How do I see which information ITS has about me?

Please contact our customer service agent (Contact details are available in the section “Controller of Personal Information”) for exercising your Right to Access. Please be informed that we might ask you for proof of identity.

What if I want ITS to stop using my data?

Please send a message to our customer service center (Contact details are available in the section “Controller of Personal Information”).

What other data does ITS store about me?

Customer and Supplier Documentation

We store data, documents, pictures, and drawings you send to us regarding offers. We store our offers, communication with you, bills, and documents related to you. We use your data lawfully based on your consent (Art. 6 (1) a GDPR), for preliminary contractual preparation, contractual performance  (Art. 6 (1) b GDPR) and within our legitimate interest (Art. 6 (1) f GDPR), mainly but not limited to marketing purposes.

Applicant and employee data

We will use and retain your data to enable us to run the business and manage our relationship with you effectively, lawfully, and appropriately, during the recruitment process, and while you are working for us. If you send us a spontaneous application, we will store your data until your withdrawal. We delete data from unsuccessful applicants 7 months after we appointed our new team members.  We use your data lawfully based on your consent (Art. 6 (1) a GDPR) and for preliminary contractual preparation, obligation, and contractual performance (Art. 6 (1) b GDPR).

Storage of access data in server log files

You can visit and use our website with no need to disclose your name or your contact details. You will remain anonymous during your visit unless you voluntarily enter your personal information when you place an order or open an account. We gather different types of information, like the information you give to our company, automatic information, and email communications.

To improve our web services for you, we use mostly automatic information. Therefore, we store access data in so called server log files.

The stored data include:

  • Name of the visited website
  • Name of the retrieved/ accessed files
  • Date and time of access
  • Volume of data
  • Protocol on successfully processed request type of web browser, including version and operating system
  • Referrer URL
  • IP address and the provider
  • Occasionally we get an email from an observant customer, who reports an inconvenience while visiting our website. All information is used for statistical analysis, improvement of our performance, security procedures and error detection only.

    We reserve the right to check the log files if the legitimate doubt arises that illegal activities have been committed or any unlawful use is likely possible.

    If you breach any of our conditions and we take no action, we still are entitled to use our rights and remedies in any other situation where you breach our terms. We store and use your data for preliminary contract preparation, and contract execution (Art 6 (1) b GDPR).

    You voluntarily provide information when you open an account, buy products, or communicatewith our customer service center. For example, you provide information when you: use the contact form or write us an email. The needed data are defined within the respective forms.

    When we enter into a business relationship with you, we store the following data:

  • Company, name, accessibility and availability, like address, business hours, phone numbers, email addresses
  • Data gathered during consulting sessions, like type of gas turbine used, service routines, planned investments
  • Legal structure, sector and size of your company
  • Technical (master) files
  • We store and use your data for preliminary contract preparation, contract execution based on Art 6 (1) b GDPR.

    Comments, reviews and other contributions

    You may post comments, reviews, or contribute in another way to our website or services, in this case, your IP address will be saved. We will process none of the collected data unless your comments or contributions contain illegal contributions, included but not limited to insults or forbidden propaganda. In such cases, ITS may be subject to legal prosecution and reserves the right to process the data to reveal the author’s identity.

    Google reCAPTCHA

    We use Google Invisible reCAPTCHA on our website to prevent spam (from now on referred to only as "reCAPTCHA"). Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA T provides this service.

    This service ist used in compliance with Article 6 (1) f GDP to protect our website against abusive automated programs, including so called bots and spam.

    reCAPTCHA is a free service that protects websites from spam and ill-usage. reCAPTCHA uses artificial intelligence and advanced risk analysis to segregate humans and bots. Therefore, ReCAPTCHA analyses the action of the website visitor. Various programmed characteristics help the software to decide who is who. We use reCAPTCHA to secure our contact forms. The analysis of the collected data will be forwarded to GOOGLE.

    For more information about Google reCAPTCHA and Google's privacy policy in general, please visit

    We process your data based on Art 49 (1) a GDPR (consent), Art 49 (1) b (pre-contractual measures, execution of a contract), Art 96 (3) TGK 2003.

    Google Analytics

    This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated about your use of the website (including your IP address) may be transmitted to and stored by Google on servers in the United States. When you activate the option “IP-anonymization” for our website, your IP-address will be shortened within one of the member states of the European Union. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google.

    You may refuse using cookies by selecting the appropriate settings on your browser. You may not be able to utilize the full functionality of this website when disabling cookies.

    For detailed information please visit:

    We have amended the Google Analytics code (‘set’, ‘anonymizeIp’, true) to enable anonymized storage of IP-addresses (called IP-Masking) for all our visitors.

    We process your data based on Art 49 (1) a GDPR (consent), Art 49 (1) b (pre-contractual measures, execution of a contract), Art 96 (3) TGK 2003.

    Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf.


    We use cookies to make our website more attractive and enable you to use certain functions. Cookies are small text files, which are stored on your device. We use both session cookies and permanent cookies. If you disable cookies, you may find that rejecting cookies may prevent you from using certain parts of the website. You may change your browser settings to choose whether you accept or decline cookies from a website.

    Please consult your browser's’ “help” menu for detailed instructions.

    Cookies Provider Purpose Storage Period Type
    _gat_ Google Analytics Used to throttle request rate. 1 minute HTTP Cookie
    _ga Google Analytics Used to distinguish users. 2 years HTTP Cookie
    _gad Google Analytics Used to distinguish users. 24 hours HTTP Cookie
    IDE Measuring the effectiveness of an advertisement, registers, and reports about the user’s actions on the website. 1 year, 1 month HTTP Cookie

    Cookie Declaration

    Links to websites of other providers

    Our websites may contain links to other websites, which are not covered by our privacy statement. As to how other providers gather, process, or use personal data during the visit on their website, please check the privacy policy of that respective provider.

    Social Media

    Apart from our websites, we maintain presences on various social media platforms. If you visit our profile, personal data may be transmitted to the provider of the social network. It is possible that in addition to the storage of the data you have entered in your social media account, other information may also be collected, processed, or used by the provider of the social network. Additionally, the social network provider collects, processes, and uses the essential / most important data of the device you are using for visiting the social media platform, for example, your IP-address, your browser version, and plugins. If you are logged into your social media account while visiting the respective platform, the platform can assign your account to ours. If you want to prevent this from happening, please sign off from your account before visiting our profiles.

    Which rights do I have?

    You have the following rights concerning your data:

  • Right of access (Art 15 GDPR)
  • Right of rectification (Art 16 GDPR)
  • Right of erasure (to be forgotten, Art 17 GDPR)
  • Right to restriction of processing (Art 18 GDPR)
  • Right to data portability (Art 20 GDPR)
  • Right to object (Art 21 GDPR)
  • You may exercise your right to object to the processing of personal data, which is based on point (e) or (f) of Article 6(1) GDPR at any time if you have reasons within the meaning of Art 21 GDPR. We will ask you to give a statement explaining your reasons. After examination, we will stop or adapt our data processing. We may even show to you that we have compelling reasons to proceed with data processing. We will continue processing data to assert, exercise, or defend legal claims. If you object to data processing for marketing and data analysis, we will stop processing your data for this particular reason.

    How do I exercise my rights?

    If you think that our data processing violates data protection laws or your rights, you may file a complaint with the competent supervisory authority.

    Please send your complaint to:

    Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Wien Telefon: +43 1 52 152-0 E-Mail:

    Does ITS share the collected data?

    We share customer information only to the extent that is necessary to fulfill your order. We employ other companies and individuals to perform parts of our contract with you. For example, we will share your information with the shipping company if you requested us to ship your products. We have to share certain information with payment service providers depending on the payment method you have chosen.

    If you have an account with the selected payment service provider, the required data will be collected by the payment service provider itself. You are requested to log into your account with the payment service provider.

    Please be informed while performing this procedure the privacy statement of the payment service provider is applicable. These companies and individuals will get access to your data, but may not use it for other purposes. We take particular care that all parties we share your personal information with process it following the applicable data protection laws.

    Sometimes we have to share some of your information with our suppliers to manufacture tailor-made products or consultants to design the best way to support you. Only Non-Personal Data is shared in this process. We also share your data with authorities, customs, and our tax consultant to obtain approvals and manage export matters for you.

    We process your data based on Art 6 (1) a GDPR (consent), Art 6 (1) b (pre-contractual measures, execution of a contract), Art 6 (1) c (compliance with a legal obligation), Art 6 (1) f GDPR (legitimate interest).

    Is our website accessible for everyone?

    We are always keen to ensure access to information and services for everybody. Unfortunately, this cannot be guaranteed with the current technical means.

    Our internet team is committed to complying with the standards WCAG 2.0 AA of WAI / W3C.

    Our website contains PDF files. You can download the PDF reader from Adobe®. We are working continuously to improve accessibility to PDF files. With the available resources, a barrier-free access to PDF documents cannot be fully guaranteed yet. Please let us know if you have troubles with one of our documents. We will prepare any older documents in PDF format on request.

    What do I do when I experience barriers?

    Our services are continually being upgraded and expanded. Usability and accessibility are vital to us. Hence, if you notice any technical hurdles or any other type of obstacles while using our services, please do not hesitate to contact us. Please send your questions and suggestions to

    We will be happy to explain our services to you through other channels. For further information, please visit the website of the Austrian arbitration board. Schlichtungsstelle für Behindertengleichstellung des Sozialministeriums

    Equal treatment

    We believe in equal treatment and strive to use gender-neutral language. If this is impossible, the chosen words shall be held equal to both sexes.

    Is this Privacy Statement valid forever?

    ITS, as well as laws, change from time to time. In the future, it might be necessary to alter or amend our Privacy Statement to stay in compliance with the applicable data protection rules. The current version is dated August 2020.

    Our Contact Details

    If you have questions which information we have saved about you, please do not hesitate to contact our customer service, as stated below. If needed we will amend, correct, block or delete your personal information.

    If you have any  questions or requests, please contact us:

    Fabriksplatz 1, 4662 Laakirchen, Austria

    Information about our products you can find on the corresponding pages: TMOS SCADA, FLAME SCANNERGE Speedtronic Cards or MACH7